Start with the visits, not the cash drawer.

Before counting money, account for the work. Compare the appointments marked completed with the walk-ins recorded that day. Look for a finished appointment that still says confirmed, a visit entered twice, or a walk-in that never made it into the system.

Do not mark a no-show completed just to clear the calendar. The outcome describes what happened. Changing it to make a report look tidy makes the next report less useful.

Keep four amounts separate.

A service price is not always the amount received. Keep the listed service value, any discount, any tax and the tip as distinct figures. That makes a price adjustment explainable and stops a generous tip from hiding a discount.

For example: a €65 service, a €5 discount and a €4 tip means €64 received before any separately applied tax. Service revenue after discount is €60. The €4 tip should remain visible as a tip. Do not quietly change the service price to €64.

  • Check discounts against the reason or agreement made at the desk.
  • Review tips separately from service payments.
  • Check that a deposit or advance payment has not been counted twice.

Reconcile each payment method on its own.

Compare recorded cash with the cash actually received, allowing separately for the opening float and any documented cash movements. Compare recorded card payments with the processor’s transaction record. A settlement arriving in your bank later is a different event from a customer paying today.

If a card payment was only recorded in your salon software, confirm that it actually succeeded on the payment terminal. Recording a payment is not the same as charging the card. Investigate the mismatch while the team can still remember the visit.

Leave a short exception list.

A useful close can finish with an open question. Write down the amount, visit, payment method and person following up. “€20 difference — check Clara’s advance payment tomorrow” is more actionable than changing an unrelated payment to force the totals to match.

Keep one owner for the final review and a clear handover when they are away. In Etalier, today’s visitors and each visit’s invoice give you the starting records; your till and processor provide the independent comparison.

Account for the visits, separate the amounts, reconcile by payment method, and leave unresolved differences visible.

Want to see how this works in Etalier?

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